The information below should assist in the preparation for your first appointment Eye Care Specialists and help ensure a pleasant visit.
What to expect your first visit
EyeCare Specialists attempts to perform all necessary diagnostic tests and in-office treatment procedures on the day of your appointment in order to avoid the need for multiple visits. As a result, retinal subspecialty visits may take two to three hours. Corneal and general ophthalmology exams and associated in-office procedures typically require one to two hours. Our physicians and technical staff take extra care in making sure all of your questions and eye care needs are met. If you are diabetic, you may wish to bring a snack to your appointment.
What to bring to your appointment
- Your prescription eyeglasses and sunglasses
- All medications including eye drops
- A list of your physicians and their contact information
- All pertinent medical records related to your eyes or vision, if available (including ophthalmic diagnostic test results, summary letters from other eye doctors, and x-rays, MRI or CT scans)
- Insurance cards and photo ID (Driver's License)
- Referral or authorization forms if required by your insurance company
- A driver if a dilated exam is anticipated
- Dilation makes your eyes sensitive to light and results in blurred vision for several hours. Driving with dilated pupils is not safe or advisable. Most retinal exams do involve dilation.
Fees and insurance
The cost of your visit will depend on your diagnosis and the service provided by your treating physician. Our staff routinely files primary and secondary insurance. Please note that your portion of our fees, including co-payments and deductibles, is collected at the time of service. For your convenience, payment can be made with cash, personal check, MasterCard, Visa, or Discover. You may also contact our office prior to your appointment to make payment arrangements. At any time should you desire to discuss our fees prior to receipt of services, please contact our billing office.
EyeCare Specialists recommends that all patients consult with their insurance carrier to determine personal covered benefits. We are contracted with several insurance plans and accept Medicare assignment. It is your responsibility to determine if your doctor is a participating provider with your plan. Coverage varies with each insurance company. Medically necessary and appropriate services may not always be covered by your insurance contract. Please refer to your insurance member handbook, check with your employer, or call your insurance company with questions. All patients are ultimately responsible for their own bill.
Should you have any questions or require assistance with your account, please contact our Patient Account Coordinator or our Insurance Coordinator at 1.800.455.EYES (3937). They are available to assist you in finding the answers to your questions. We appreciate our patients' concerns regarding financial matters. EyeCare Specialists is proactive in assisting our patients to qualify for various forms of financial assistance when feasible, and if eligibility criteria are met.
Appointments and Emergencies
Staff members are available to make appointments and answer questions during our regular business hours Monday through Friday. When you speak to a patient care representative, they will be happy to assist you with any urgent or emergency situation. We will work diligently with you to accommodate all of your scheduling needs. Our physicians travel significant distances to reach some of our satellite locations in order to provide services closer to your home. As such, their time at a given office location may be limited in terms of the day of the week the office is typically staffed.
If you have an urgent problem after hours, please call our office to be given instructions for emergency care or to reach the answering service. We attempt to accommodate emergencies during and after working hours.
As a courtesy to other patients and staff, please call our office as soon as possible if you are unable to keep your appointment, or if you are going to be late.
Prescription Refill Requests
Prescription refills are processed during regular office hours. Please contact a patient care representative who will review the request with your physician for approval. Requests will generally be processed within 24 hours. Requests received after 4:30 p.m. will typically be processed the following business day.
New patient paperwork packets
Depending on which doctor you are seeing and what exam you have scheduled, below are links to download the necessary paperwork for your first visit. Click the appropriate link below to download a pdf of your paperwork to complete inand print out before your exam helping to lessen your check-in time.
Medical Records Release
Our Notice of Privacy Practices provides information about our use of a patient's protected health information. The Notice contains a Patient Rights section describing your rights under the law. Patients have the right to access, inspect, and copy protected health care information used to make decisions about them. The Practice may limit access to information generated only by this Practice. The Privacy Officer of this Practice will evaluate this Request and the Practice will provide the information within thirty (30) days. Reasonable costs may be charged for the Request. The Practice provides this form to comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).